live22 Privacy Policy

live22 ("live22," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the live22 online gaming platform at https://live22.win (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission ("NPC") of the Philippines. By registering a live22 account or using the Platform, you consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are available on the live22 Platform.

live22 collects the following categories of personal data from players:

2.1 Registration Data. When you create a live22 account, we collect your full legal name, date of birth, nationality, residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, or Makati), email address, and mobile phone number.

2.2 Identity Verification (KYC) Data. To comply with PAGCOR regulations and Philippine anti-money laundering laws, we collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address documents, and selfie photographs for identity verification purposes.

2.3 Financial Data. We collect information about your payment methods, including GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history on the live22 Platform. We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data. We collect records of your gaming sessions, wagers placed, games played, wins and losses, bonus usage, and responsible gaming tool settings.

2.5 Technical Data. We automatically collect your IP address, device type, operating system, browser type and version, session timestamps, and pages visited on the Platform.

2.6 Communications Data. We retain records of your communications with live22 customer support, including live chat transcripts, emails, and support ticket history.

live22 collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, log files, and similar tracking technologies when you access and use the Platform.
• From third parties: From payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to verify transactions; from identity verification service providers to validate KYC documents; and from fraud prevention and AML screening services.

live22 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your live22 account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR licensing requirements and Philippine law.
• Legal and Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and orders from competent Philippine authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
• Platform Improvement: To analyze usage patterns, improve the Platform's features and performance, and personalize your gaming experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

Under the Data Privacy Act of 2012, live22 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AML laws, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing is necessary for live22's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

live22 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services engaged to verify your identity and comply with regulatory requirements.
• Game Providers: Software providers whose games are hosted on the live22 Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory directive.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by live22 under strict data processing agreements.
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged by live22, subject to professional confidentiality obligations.

All third-party service providers engaged by live22 are required to handle your personal data in accordance with the Data Privacy Act of 2012 and live22's data protection standards.

live22 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, live22 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

live22 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the live22 Platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication requirements for administrative access to live22 systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While live22 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your live22 account credentials.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by live22:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data live22 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to live22's legal retention obligations and regulatory requirements.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact live22 at [email protected]. live22 will respond to your request within thirty (30) days, subject to identity verification requirements.

live22 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

Types of cookies we use:

• Essential Cookies: Necessary for the Platform to function, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated information about how players use the Platform, helping us improve performance and user experience.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content, subject to your consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the live22 Platform.

The live22 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. live22 does not knowingly collect personal data from individuals under the age of 21.

If live22 discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the data will be deleted in accordance with applicable law. If you believe a minor has registered on the Platform, please contact live22 support immediately at [email protected].

live22 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, live22 will notify registered players via email or a prominent notice on the Platform. The revised Privacy Policy will display an updated "Last Updated" date at the top of this page.

Your continued use of the live22 Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised Privacy Policy, you must cease using the Platform and close your account before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the live22 Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the live22 Platform
• Response Time: live22 aims to respond to all data privacy inquiries within thirty (30) days of receipt

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights under Republic Act No. 10173 have been violated.

For questions about responsible gaming tools, self-exclusion, or account limits, please visit our Responsible Gaming page.